Payment Policies

 You may use a Visa or Mastercard (credit or debit card) to make advance payments through Network Payment Services. A 3% surcharge applies to all card payments to cover merchant fees.

 Credit/Debit Card Payment via Secure Online Link

 To make an online payment, please contact us to request a secure payment link. This link will allow you to complete your transaction safely and conveniently.

 All card payments are processed through Network Jordan. Once the payment is completed, an invoice will be automatically generated for the charged amount, and the transaction will appear on your card statement.

Please note:

Payments will be charged in Jordanian Dinar (JOD).

The current exchange rate is 1 USD = 0.708 JOD (subject to change based on market fluctuations). A 3% surcharge is applied to cover merchant processing fees.

Bank transfers are accepted for payments made at least 45 days before the commencement of the tour.

Bank Details:

Beneficiary Name: AMAZING JORDAN TOURS OWNED BY NAHTH MAHAMMD ALI NAWAFLEH

Address:  MAAN PETRA , JORDAN

Bank Name:  HOUSING BANK FOR TRADE & FINANCE

SWIFT Code:  HBHOJOAXXXX

Bank Branch: Petra

IBAN: JO70HBHO0860000212655700201001

Bank Address: Amman, Jordan

Bank Transfer Currency Notice (USD IBAN)

Please note that the IBAN and account details provided are for payments in United States Dollars (USD) only. The amount transferred to this account must be in USD.

If you wish to make your payment in Euros (EUR) or Jordanian Dinar (JOD), please be aware that different IBANs apply. Kindly contact us directly to request the appropriate banking details for those currencies.

⚠️ Payments made in currencies other than USD to the provided USD account may result in delays or additional banking charges, for which AJT cannot be held responsible.

If you wish to make your payment via Western Union or MoneyGram, please contact us directly for full recipient details.

Note: You are responsible for covering any transfer fees associated with this method to ensure that the total tour amount is received in full.

For Day Tours / Trips, the following cancellation conditions and policies apply:

1. Cancellation Fees and Charges

• Up to 10 days before the day of the tour:You will receive a refund of the amount paid, minus an administrative fee of 25% of the tour value. If the 25% fee is less than $35 USD per person, a $35 USD administrative fee per person will apply.
• Within 10 days of the tour:100% cancellation fee applies, and no refund will be provided.

2. Transfer of Booking

Transferring a confirmed booking to another tour or departure date is considered a cancellation of the original booking. You may choose to:

• Receive a refund in accordance with the cancellation terms above, or
• Receive a credit note to use toward a future day tour, subject to agreement with your AJT sales agent.

3. Unused Services

No refund will be provided for any unused services on or after the commencement date of the tour.

4. Travel Warnings or Conflict Situations

If a travel warning for Jordan or conflicts in neighboring countries arise, cancellation is possible up to 10 days before the tour starts. In this case, a full refund will be issued, minus an administrative fee of 25% of the total package price. If the 25% fee is less than $35 USD, a $35 USD administrative fee will be applied.

5. Refund Process

• A) Refunds will be processed using the same method of payment as the original booking, unless you request a different method. Any bank charges, credit card fees, or other payment-related fees incurred will be deducted from the refund and are not covered by AJT.
• B) If the original payment was made by credit card and you are unable to receive a refund to that card (e.g., if the card is blocked or disabled), we can arrange for alternative refund methods (e.g., wire transfer). Any fees or surcharges associated with these alternative methods will be the responsibility of the guest and not covered by AJT.

1. Cancellation Fees and Charges

For tours with overnight stays, the following scale of charges applies based on the number of days’ notice given:

• From time of confirmation – 46 days prior to trip start date:
  An administrative fee of 10% of the total tour package price, or $100 USD, whichever is higher, will be charged.
• 30 – 45 days prior to trip start date:25% of the total package price will be charged.
• 21 – 29 days prior to trip start date:50% of the total package price will be charged.
• 15 – 20 days prior to trip start date:75% of the total package price will be charged.
• 0 – 14 days prior to trip start date:100% of the total package price will be charged.
• No show:100% of the total package price will be charged.

2. Transfer of Booking

Transferring a confirmed booking to another tour or departure date is considered a cancellation of the original booking. You may choose one of the following options:

• A refund, in accordance with the above cancellation scale, or
• A credit note to be used towards a future tour, subject to agreement with your AJT booking agent.

Please refer to the Postpone Trips (to another date) section below for additional information.

3. Unused Services

No refund will be issued for any unused services on or after the tour’s commencement date.

4. Third-Party Supplier Policies

Please note that some hotels and third-party suppliers have cancellation policies that may differ from ours. In such cases, their cancellation policy will apply to accommodation charges. You will be notified if this applies to your booking.

5. Travel Warnings or Conflict Situations

If there is a travel warning for Jordan or conflicts in neighboring countries, cancellation is permitted up to 7 days before the tour’s start date. In this case, a 25% administrative fee will be deducted from the tour package price, and the remaining balance will be refunded.

6. Refund Process

• A) Refunds will be issued using the same method of payment as the original booking, unless you request an alternative method. Any bank charges, credit card fees, or other payment-related fees incurred will be deducted from the refund and are not covered by AJT
• B) If the original payment was made via credit card but you are unable to receive a refund to that card (e.g., if the card is blocked or disabled), alternative refund methods (e.g., wire transfer) can be arranged. Any fees or surcharges associated with these alternative methods will be the responsibility of the guest and will not be covered by AJT

For shore excursions that do not include an overnight stay (single-day tours), the following policies apply:

1. Cancellation Timeline and Fees

• Cancellations made 45 days or more before the tour datewill receive a refund less a 25% administrative fee per person.
  If 25% of the tour price is less than $50 USD per person, a minimum fee of $50 USD per person will apply.
• Cancellations made within 0–45 days of the tour datewill be charged 100% of the tour price, and no refund will be provided.

2. Transfer of Bookings

Changing a confirmed booking to another tour or departure date is considered a cancellation of the original booking.
You may choose to:

• Receive a refund (as per the cancellation terms above), or
• Apply the balance as a credit toward a future tour, in coordination with your AJT sales agent.
  (Please refer to the “Postpone Trips to Another Date” section.)

3. Unused Services

There will be no refund for unused services after the tour has commenced.

4. Private or Group Tour Bookings – Additional Cases

• A) In the event of a travel warning to Jordan or instability in neighboring countries,you may cancel up to 7 days before the tour start date. A 25% administrative fee will be deducted from the refund.
• B) If the cruise ship is unable to dock at Aqaba Port due to weather or other conditions,AJT will refund your payment less a 25% administrative fee.
• C) For individual cancellations within a group or private booking,AJT will deduct a 25% administrative fee per person.
  If 25% is less than $50 USD per person, then $50 USD per person will be charged. The remaining balance will be refunded.
• D) If a participant cancels within a group/private tour,the overall group quotation may be revised based on the final participant count.
  If the revised number falls below the minimum threshold, a surcharge may apply, to be advised by your AJT sales agent.

5. Refund Method

• A) Refunds will be processed using the original payment method, unless you request a different method. Any bank, credit card, or payment gateway fees are not covered by AJT and will be deducted from the refund.
• B) If the original payment method cannot be used (e.g., blocked or expired credit card), refunds may be issued through alternative methods (PayPal, wire transfer, etc.) as agreed with your AJT sales agent. All related fees for alternative refund methods will be the responsibility of the guest.

At AJT, we expect all guests to comply with the laws and regulations of the countries they visit during their travels. Failure to adhere to local laws releases AJT from any obligations or responsibilities toward the guest.

Additionally, AJT reserves the right to refuse service or future bookings to any guest under the following circumstances:

• If a guest causes unnecessary inconvenience to others
• If a guest behaves in an insulting, threatening, abusive, or violent manner—whether in person, by phone, or in writing
• If a guest damages property or endangers the safety or well-being of others

In such cases, AJT may immediately terminate your travel arrangements without any liability or obligation to issue refunds or cover any costs incurred as a result of the termination.

Furthermore, you and/or your travel companions may be held financially liable for any loss or damage caused as a result of your actions. Full payment for such damages must be made directly and immediately prior to departure.